Business Process Analysis & Design, Agile Methodologies, Gap Analysis, Impact Analysis, Data Modeling, JAD/JRP Sessions Requirement Gathering, Customer Liaison, Requirement Extraction and Documentation, and Use Case Modeling.

Methodologies: SDLC – Agile, ITIL and Rational Unified Process (RUP).

Operating Systems: Windows 9, Vista, Win 95/2000/XP/7, DOS

Microsoft tools: Microsoft Office Suite, Project and Outlook, WebEx, SharePoint

EXPERIENCE:

4/11 TO PRESENT                                  Consultant Services Texas

     Defines high-level (epic) requirements and assists Product Solutions analysts in defining feature-level requirements. Serves as a consultant to Product Solutions for ongoing development, including scoping change requests for in-process work. Participates in the backlog grooming, product showcase processes. Assists Business Partners with business case development, business process architecture and maintenance, business change management, user test case/plan development, training support, and tracking business value. Coordinates the RFP processes to acquire new technical services or products for a Business Partner, including creation of the RFP documentation.

Manage Project Scoping and Estimation Process, facilitate conversation with Solution Management and Information Architects to determine high-level estimates for project concepts, bridge Engagement with Technology, Customers and External Group (strong skills working w/ and managing clients) Provide engagement model and assist in managing communication between customers internal / external groups.

Communicate project vision, plan and status to the Customer, Delivery Team, Program Teams with network integration and expansion programs for customers from large wireless service providers to utility cooperatives and regional providers with individual project revenues up to $3 million. Maintained project financial,s and services profit margins, secured project resources, controlled resource utilization and adherence to quality standards. Responsible for driving multiple projects simultaneously.

10/14 TO Mar 15DirecTV/MasTec

Consultant - Accomplishments:-

Prepares installations, upgrades, repairs and disconnects by reviewing work orders, gathering equipment, supplies and tools and coordinating schedules with customers to verify appointments and confirm customer receipt of equipment.

    Plan installations, evaluating site, locating access, laying out of equipment and wiring plan. Establishes security by installing equipment, running and pulling cable, programming and calibrating equipment while adhering to codes, regulations and standards.

Conduct customer premise survey, makes recommendations on equipment placement, up-sells for complete protection, processes work order modifications and manages schedule impact.               Verifies security systems for correct functionality and optimal performance by testing equipment and connections and identifying and correcting any issues. Maintained 98 – 100% customer satisfaction feedback and quality evaluation of installation completed. Completed 35% of field work in the aspect of Case Management support with a 95% - 98% success rate. Elevated to the top 12% of all field tech via the “Tech Score Card” a MasTec in-house tracker for field staff.

Provide in field support for new field staff while acting as a POC for those who requested additional information in areas of task completion, knowledge transfer, team networking and social forum.

06/07 to 03/14                           Verizon VZ International

Professional Services Organization Responsibilities & Accomplishments

Provide technical support for members of Network management, Engineering and Planning functions. Successfully meeting project deadlines, exceeding business unit goals and objectives. Increased revenue of existing customers accounts with the Initiative to increased service portfolio “value add product and services” working with project management office teams. Drive increase performance along with process improvement or creation.

Project delivery of all network services wireless, Micro Wave, IP and VoIP to the end customer, negotiating with all business unit local, domestic and internally. Cost management for least cost routing and customer billing / bill back, resulting with a 12% reduction of billable bill back to VZ. Revenue stream $18m

Business proposal for cost reduction for BCEM equipment maintenance service, to include a 30,00Sft maintenance facility, Emergency Response Transportation in an “24/7 Ready to Deploy status” for FEMA, EMTs and or any event requiring telecommunication services nationally.  

Provide technical support for members of Network management, Engineering and Planning functions. Successfully meeting project deadlines, exceeding business unit goals and objectives. Increased revenue of existing customers accounts with the Initiative to increased service portfolio “value add product and services” working with project management office teams. Drive increase performance along with process improvement or creation.

Project delivery of all network services wireless, Micro Wave, IP and VoIP to the end customer, negotiating with all business unit local, domestic and internally. Cost management for least cost routing and customer billing / bill back, resulting with a 12% reduction of billable bill back to VZ. Revenue stream $18m. Business proposal for cost reduction for BCEM equipment maintenance service, to include a 30,00Sft maintenance facility, Emergency Response Transportation in an “24/7 Ready to Deploy status” for FEMA, EMTs and or any event requiring telecommunication services nationally.

NECC – Planned national, regional and area incident management exercise function for proof of concept and implementation of these activities to covered the “One Verizon” concept providing the footprint to bridge any barriers between the various business units.

ISAC – Scheduled, created and provided process improvement for the ISAC team, to include constant monitoring and reporting of the international environment in preparation to response to potential or actual impacts to Verizon network / operations in the global market.

BCEM (Business Continuity & Emergency Management)

Disaster Recovery Planning – Direct and Lead PM of the DRP (Disaster Recovery Plan) program with a 100% completion rate of all plans created, implemented and certified, 99% mark in quality for tracking, storage including auditing of all domestic / global DRPs.

Drive the change management - New software programs for 2013 resulting with reduced man hours and administration. The automation generated the ability to provide detailed tracking for all DRPs created, exercised, approved, revisions of plans, annual exercises and DRP Certifications. System support and training to system users for the applicable systems, plans, training and mentor ship for the direction of the DRP program. Improved project process compliance by 30% by training other project and program team leads globally. Prepared team for quality assurance annual audits.

Middle East/Africa Operations & Implementation

Accountable for project creation / planning, prioritizing and executing the project, working with design, provisioning, satellite and engineering, operations, product, Implementation managers, delivery organizations import / export controls and external vendors / customers. The project required procurement of new / existing equipment and or hybrids based on project / network needs.

PM integration, time, cost, scope, planning and managed service support to Verizon Business in-country personnel. Secure resource to successfully transition from the current contract owner to the local entity contractors to include training of implementation, maintenance support for the contract owners and commercial accounts in Middle East, Asia and Africa. Insure there were appropriate documentation for all projects, sites and equipment. To include site designs, layouts, equipment functionality, pricing, product models with serial numbers and initial test results.

POC - Middle Eastern Network Support Sr. Technical Staff Consultant to be the technical liaison for the Implementation and Operations teams supporting Verizon Business’ Middle East and serve as the primary point of contact (POC) for all operational technical issues and installation projects. Primarily work from the Verizon Business office.

09/00 to 09/05Telecom Network Specialist (TNS)

Business Development – Sales Support Pricing.

Responsible for all RFP, RFQ, RFI and any request into TNS for telecommunications services primarily provided to Samsung, Siemens and Ericsson, along with any other potential customers. Coordinate with Business Development, Sales groups and internal departments for input towards preparing a concise response to the requesting parties.

Products Knowledge - Ericsson, Samsung, Siemens

  Building quotes for customers market Project managers. Building A&E implementation and sustaining of all associated infrastructure elements. Strategic building planning responsibilities including life cycle management, development of infrastructure standards, environmental and safety compliance, construction process management, documentation control and coordination.

Infrastructure life cycle replacements and major repair (outside network operations capacity).

Financial responsibilities, business case development, budgetary planning input, preparing of building cost estimates, and coordination of transfer or retirement of assets.

03/91 to 09/00Ericsson USA / Ericsson Inc.   Network SystemsAug ’95 – July ’00

Switch Implementation Resource Deployment Manager.

Creating and managing new department and processes to handle the location and deployment of all implementation field resources for US Operations. Securing resources on the international market for the rapid growth of the Ericsson GSM system, at it’s peak there were five hundred plus international staff allocated to the Ericsson market thought the U.S.A

Recruits were vetted for their suitability IE. Phone Interviews, Product knowledge, References, Work history, Background, etc….Close working relationships with the various HR units, International Assignment, HR Local, Immigration, Payroll, Travel / Living units, Sub Contracting companies (international and Local), Local Ericsson Market units around the U.S.A. to  ensured a candidate is placed in the most suitable / effective environment. Repatriation, close out of individuals upon conclusion of assignment, agreed terms and or contract.

Ericsson Consultant Project Manager , Switch Operations Implementation Managed total operations.